+ Revenue growth driven by digital advertising vertical. TDCX’s 4Q22 revenue grew 14% YoY, driven by a double-digit growth from clients in the digital advertising and media vertical – 54% of total revenue. The company’s second largest vertical – travel & hospitality, also saw strong 26% YoY growth with travel rebounding globally. TDCX’s net revenue retention rate was at 117%, demonstrating a healthy incremental revenue pipeline from existing clients.
+ Expansion over last 2 years starting to bear fruit, reduction in revenue concentration risk. TDCX’s expansion into 7 new geographies over the last 2 years is starting to pay off, with clients added from this expansion contributing ~10% of revenue growth in FY22e. For 4Q22, TDCX added 10 new clients, and also launched 12 new client campaigns, increasing its total client campaign count by 62% YoY. In addition, these new clients aided in reducing the overall revenue concentration risk of the company, with its top-2 clients as a percentage of total revenue down 700bps to 52%.
– Soft FY23e guidance due to limited visibility. Macro uncertainty continues to impact client headcount requirements in the near term, with the digital advertising vertical affected the most severely. As a result, expected volume flattening from clients in this vertical (58% of total revenue) dragged down FY23e revenue guidance.
– Margins declined due to combination of over-hiring and continued investments to support business growth. 4Q22 adj. EBITDA margins contracted 830bps from 4Q21 to 26.5% as a result of over-hiring in anticipation of volume growth that did not materialise, and increased costs to support continued business growth.